IT Managed Services

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your IT support inquiries






Understand

IT Managed Services

IT Managed Services refers to the way in which companies entrust the IT processes of their business functions to external vendors.

Any business process that can be done from an offshore location can be outsourced. This includes functions like vendor collaboration, servers monitoring, firewall protection and IT asset management inside the organization.

Common Scenarios

Recruitment Difficulty

Number of qualified candidate with proper experience and technical skillset are very low in the current market which can leads to recruiting difficulty.

Lack of Specific Skills

Hiring an all rounded IT staff for an organization isnt always easy due to the specialized skills needed to handle an IT department.

Hidden & Uncertain Cost

Training and hiring a new IT employee can cost alot money for a business company which also can't gurantee to live up to your expectation.

The Facts

Following shows the companies around the world using outsourcing that benefits the organisation.

%
Reduce and Control Lost
%
Free Up Internal Resources
%
Accelerate Company Reorganisation

Statistic extracted from Initial-O Global.

Why Outsource ?

Outsourcing allows you to free internal resources for other purposes.

REDUCE OPERATION COST

Get your jobs done at a lower cost at the same time experience a quality service.

FOCUS ON CORE AREAS

Enable you to focus on building and develop your brand to provide higher value added services.

INCREASE EFFICIENCY

Get your jobs done better with our experience and leads to an increase in productivity and efficiency.

Access to skilled resources

Save the need recruiting and training expensive resources for your business.

How we help you?

Most tasks can be completed effectively with the help from us.  

IT Audit

IT Auditor is responsible to evaluate an organization existing infrastructure , company asset list, and validation of software licensing.

TECHNICAL SUPPORT

We provide both remote and on-site support to ensure everything well-operated. Our support team are responsive and attentive to solve critical issues affecting our clients dailiy operation.

vendor liaison

Handling multiple 3rd Party software or hardware can be challenging. Our team collaborate with vendors to work cohesively to provide single point contact for troubleshooting IT related issues.

SLA

IT Service provider is responsible to deliver high availability, quality, responsibilities to our customers at any given time. Our rapid response to urgent issues based on Service Level Agreement (SLA) gurantee to minimize downtime.

Comprehensive IT Managed Services

IT Auditing Checklist

Our complete IT Infrastructure assessment helps to review company existing IT environment  and gather related information on their strength and weaknesses.

IT Asset Management is process which technician will have to check  on every department IT appliances physical condition and hardware well being  to ensure everything is running in optimum  condition. Another benefit is also to improve company descision making when spending on upgrading IT appliances.

IT Technican are responsible to check on organization software licenses expirer date & validation to ensure operation to move smoothly.

Our company is a service provider helping clients to manage their server hosting which ensures application and websites are always running.We provide regular support for clients to ensure help is deliver when needed.

IT Technician are responsible for handling software packages with requested from client to carry out installation and updating software packages. Our team deliver monitoring , maintenence and hardware OS installation when requested to ensure system always up to date.

Additional Services

Reformat Service

Free of charge reformat service for contract clients who faces software issue that prevent system function properly which requires to reinstalling Windows. .

Loan Unit Devices

Contract clients have priviledged to loan IT devices and appliances for limited period which are based on unit availability.

Technology Sharing

Our team share latest tech knowledge and news to our clients to enhance their working efficiency and effectiveness.

How We Deliver Services

1. Customer Faces Problem

2. Phone Call or Email

3. Support Team Create Ticket

4. Delivery of Support

OUR INSPIRING PARTNERS

GET YOUR IT DEPARTMENT
RIGHT NOW

ZEN-Y ICT SOLUTIONS

A-11-11 Pinnacle PJ,

Jalan Utara C,

46200 Petaling Jaya,

Selangor, Malaysia

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For Enquries

WHATSAPP

+60 19-519 5205

OFFICE

+603-8800 5205

EMAIL

[email protected]

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